Frequently asked questions

Online Business Banking help
  • Why do I have to wait for the token code to change before approving a payment?

    One of the security features of our online banking is that the secure code can only be used once.

    However, once logged in you can approve multiple payments at the same time using the one secure code. Any payments that require approval are located in the Pending screen.

    Once you have selected and reviewed the payments ready for processing click the Approvals button. On the next screen check the payments you wish to approve, enter in your secure code and confirm for processing.

  • What are the payment cut-off times and when will my recipient receive the funds?

    Payment cut-off times and the time taken for funds to arrive at the recipient account vary.

    Bankwest does not hold payments - all payments submitted and approved before the cut-off time will be processed the same business day.

  • Why can't I edit the BSB or Account Number of my saved recipients?

    To protect your account from unauthorised transfers you may only update the narration and amount for a saved recipient.

    To update the BSB or account number for this recipient, delete the current record and create a new recipient by selecting 'Manage Recipients' under the 'Payments & Transfers' menu.

  • Can I rename my accounts so that it's easier to identify them?

    Accounts can be renamed via OBB. Select 'Account Nicknames' under the 'Payments & Transfers' menu.

    Please note that this will change the account names for every user that has access to the accounts via OBB. You can also change the order your accounts are displayed so your most used accounts are at the top of this list.

  • How do I view account that are only relevant to me?

    If your business has a large number of accounts and you do not have a requirement to use all of them (i.e. Payroll officer), ask your Master user to remove access from your OBB profile. This can be done by going to User Maintenance menu and selecting the user list sub menu.

    If your business has multiple entities and would like a separate view for each entity, these can be set up by 'Account Groups' under the 'Account Information' menu.

    Once your account groups are created, simply select the relevant group from the drop down menu of your account balances screen and click Filter.

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