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4 April 2019 

Bankwest has activated its emergency assistance package for customers and businesses affected by the bushfires in the Gippsland/Eastern Ranges region in south-east Victoria.

Special, temporary arrangements are available to customers and our Customer Assist Team is ready to assist them promptly with their financial concerns and enquiries.

To aid our affected customers efficiently, our team will leverage a temporary response solutions package which, depending on customers’ circumstances, may include:

  • Providing tailored solutions for Bankwest home loan customers, which could include changing the repayment arrangements,
  • Restructuring loans for existing business customers, without incurring the usual bank establishment fees,
  • Reviewing credit card instalments for customers of good standing and considering emergency credit limit increases,
  • Waiving prepayment penalties for affected customers wishing to access term deposits.


Bankwest understands that each customer will have different needs and we encourage our affected customers to discuss their individual circumstances with our Customer Assist Team by phoning 1300 769 173, or contacting your business relationship manager/business support line as appropriate.

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