contact us

Contact Us
desk phone

1800 650 111

Toll free. 8am - 8pm local time, 7 days a week


  • Information for deaf, hearing or speech impaired people

    Telephone Typewriter (TTY) service users can be connected to any of our telephone numbers by contacting 133 677 and asking for Bankwest on 13 17 18. 8.00am - 5.00pm AWST Mon to Fri, except WA & national public holidays.

overseas: +61 8 9449 2840^

 

1300 259 233

 

Manager Customer Relations, GPO Box E237 PERTH WA 6001
 

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Any questions about our products or services?
Join the conversation with our online team and other customers on the Bankwest Forum.


 


 

Have we made your banking a happy experience?

There's nothing quite as rewarding as receiving a compliment. In fact, when a customer compliments one of our team members, it helps us recognise that employee.

So please, if you've experienced outstanding service, let us know. That individual will then be recognised through a special scheme which rewards outstanding service to our customers.

To submit your commendations for any positive experience you've had with Bankwest please complete our online feedback form.

Do you have a product query or general feedback?

To send us an enquiry about a product or for general feedback, please click the link below.

Are you not happy with our service?

Sometimes we don't always get things right. If you have a problem you can:

  • pop into any of our stores
  • call your Relationship Manager
  • call us toll free on 1800 650 111
  • e-mail us with your personal or business query

If your problem cannot be resolved straight away, we will:

  • tell you who is handling your complaint
  • aim to resolve your complaint within five working days
  • let you know if we need more time

If we can not resolve your complaint or you are not satisfied with the resolution offered we'll refer your complaint to our dedicated Customer Relations team.

Where to go if your complaint isn't resolved

In the unlikely event that we cannot resolve your complaint, you can seek assistance from the Financial Ombudsman Service (FOS) Australia - a free independent dispute resolution service.

Please note that before the Financial Ombudsman can investigate your complaint, they do require you to have first provided us the opportunity to address the complaint.

Financial Ombudsman Service Limited
GPO Box 3
Melbourne Victoria 3001

Telephone: 1800 367 287 (toll free)
Facsimile:  (03) 9613 6399
Email: info@fos.org.au
Web: www.fos.org.au

^ Calls made overseas from land lines or mobile phones will be subject to standard international call rates applicable to the country from which the call originated.

 

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