Connect Events: Upcoming Event – Turning customers into advocates

7 February 2019

Event Overview:

Thinking about how to maximise brand advocacy, customer loyalty and customer retention can make your head swirl. Join us at our first ever Connect Events Workshop. Hear from Amanda Stevens as she shares insights and customised approaches to help you develop brand advocates and grow your business.

About Amanda Stevens:

Amanda is a renowned thought leader on the customer experience. She combines current consumer insights with fascinating research into buying behaviour, delivering organisations and business owners powerful strategies for connecting with their customers.

Amanda is a former Young Australian of the Year and is a Certified Speaking Professional (CSP). She has shared the stage with Sir Richard Branson, Sir Bob Geldof and in 2014 was the supporting speaker for Condoleezza Rice at the Global Leadership Summit.

Amanda Stevens speaks about brand advocacy

Amanda Stevens

Amanda will speak about:

Decoding the science of advocacy - Amanda explores why existing customer bases are the greatest hidden asset in any business. She outlines a plan to create a brand that customers willingly and enthusiastically rave about.

Amanda presents a customised approach for harnessing brand advocacy in a post-digital age and explores why the combination of high-tech and high-touch is the next frontier in brand disruption.

You’ll take away:

  • How to cultivate customer centricity and what it means to put customers first
  • Why developing brand advocates is the fastest and most effective way to grow
  • The shift from word of mouth to word of mouse and the opportunity it presents
  • How to identify and cultivate brand advocates and how to make them multiply
  • The six keys to creating a memorable customer experience worth raving about.

 

 

Date: Thursday 07 February 2019
Time: 8:00am – 10am WST
Location: RAC Arena, 700 Wellington Street Perth