Support for our business customers

We’ll continue to protect and improve the wellbeing of our customers, colleagues and the community as the economy recovers from the impacts of COVID-19.

Never has it been so important to keep businesses open and supported, and it's our job to help them continue their critical contribution to the community.

We’re open for business and our bankers are committed to providing businesses with the financial support packages they need to help manage cashflow, costs and innovation.

We realise these are unprecedented times and businesses are facing new situations daily. To help, we’re also offering all business customers free access to a special series of COVID-19 professional learning webinars provided by The Small Business Lounge and other business partners.

We’re all in this together and our Australia-based team of bankers are working tirelessly to support businesses, be it in person, on the phone or online.

Business lending support

If you’re a business customer who is in need of support due to the ongoing impacts of COVID-19, we’re here to help. We have a range of support options available that we can tailor to suit your individual needs.

Our small business customers can call 13 7000 (option three, then option two) and Relationship Managed business customers should get in touch with their Relationship Manager for more information.

Home loan support

If you’re a home loan customer (including Relationship Managed customers) and need support due to COVID-19, our Customer Assist team are here to help.

SME Guarantee Loan Scheme

We intend to support phase three of the Australian Government's SME Guarantee Loan Scheme. More details about the scheme, eligibility requirements, how to apply and our support will be available soon.​

​We'll be taking applications for phase two of the scheme until 1 May 2021. Under phase two, eligible businesses can access business loans of up to $1m for three to five years at low rates.

Find out more about phase two of the scheme, if you're eligible and how to apply

Bank online with us

Our online tools are available to help you keep things running as smoothly and simply as possible even as things change.

See business ways to bank

Free professional learning webinars

We’re offering our business customers free access to a special series of COVID-19 professional learning webinars provided by our partners - Ernst & Young and The Small Business Lounge.

Find out more

We’re all in this together, so if you would like to discuss any of our support packages, or if you’d like some guidance around what options might best suit you and your business, we are here to help. You can also contact us if you have any questions about previously available support options.

Our small business or new to Bankwest customers can call 13 7000 and Relationship Managed business customers can get in touch with their Relationship Manager for more information. For Merchant banking queries contact our Merchant Support Team on 1800 230 177.

Our online tools are also available to help you keep things running as smoothly and simply as possible even as things change. See business ways to bank.

SME Guarantee Loan Scheme

Phase three

Bankwest intends to support phase three of the Australian Government's Coronavirus SME Guarantee Loan Scheme. More details about the scheme, eligibility requirements, how to apply and our support will be available soon.

Phase two

We're supporting phase two of the SME Guarantee Loan Scheme by extending additional support to small and medium business customers.​

We'll be taking applications for phase two until 1 May 2021. Under phase two, eligible businesses can access business loans of up to $1m for three to five years at low rates, given the Government's support and the Reserve Bank's term funding scheme.
 

How it works under phase two of the scheme:
  • Borrow up to $1m (lending criteria applies), with the option of a secured (commercial property only) or an unsecured Business FeeSaver Loan
  • No application or ongoing monthly maintenance fees
  • A reduced variable rate applies for the term of this loan. The current rate is 2.99% p.a. for secured loans and 3.99% p.a. for unsecured loans. Rates are subject to change.
     
Your business may be eligible if:
  • Your business or not-for-profit organisation turns over less than $50 million annually
  • You have an Australian Business Number (ABN)
  • You can be a current or new Bankwest business customer
  • Your business requires working capital support or funds for business purposes (conditions apply)
  • You operate a trading business - the scheme does not apply to Self Managed Super Funds (SMSF).
     

How to apply:

  • All applications will be subject to a lending application including credit assessment
  • Small business and new Bankwest customers can call 13 7000
  • Relationship Managed business customers can get in touch with their Relationship Manager for more details
  • We'll be taking applications for phase two until 1 May 2021.
     

SME Guarantee Loan Scheme – phase one (22 March 2020 - 30 Sept 2020)

Available from 22 March 2020 to 30 Sept 2020, under phase one of the SME Guarantee Loan Scheme, eligible businesses could access unsecured business loans of up to $250,000 for three years at low rates, given the Government’s support and the Reserve Bank’s funding scheme.

Here’s how it worked:

  • Borrow up to $250,000 (lending criteria applies) with an unsecured Business FeeSaver Loan (director’s guarantees may be required)
  • No application or ongoing monthly maintenance fees
  • No repayments required for six months
  • A reduced variable rate applies for the term of the loan
  • For the first six months, interest is deferred and capitalised
  • After the deferral period, you’ll need to repay the loan over the remaining loan term.

Contactless payment limit increase to $200

Across Australia, the PIN limit for contactless 'tap and go™' payments increased from $100 to $200 progressively from 7 April 2020. This is a temporary measure to reduce your need to make physical contact with payment terminals.​

The new limit updates apply to Bankwest merchant facilities. If you need support, please contact Bankwest.​

Find out more about what the contactless payment limit increase means for customers.

Free business webinars

We realise these are unprecedented times and businesses are facing new situations daily. To help, we’re offering our business customers free access to a special series of professional learning webinars provided by our partners – The Small Business Lounge and Ernst & Young.

Catch up on the latest business learning webinar

Email marketing masterclass

It includes the basics of email marketing and how to set up your emails using MailChimp, how to develop creative email campaigns, best practices for building your email list and how to drive customers through an email marketing funnel.

Watch the webinar

Man sitting on the floor against sofa using laptop

Our COVID-19 support for personal customers

We're here when you need us. See our coronavirus-related support for personal customers.

How can we help?

Business Specialists Team

Speak with someone from the team today

Business Banking Specialists

Here’s how to get in touch