We take your online safety and security very seriously. Our online security system uses the highest level of browser encryption, plus your accounts are monitored by our dedicated fraud team. We 100% guarantee the safety of your money on Bankwest Online Banking (BOB) and Online Business Banking (OBB), provided you have complied with our Bankwest Online Banking terms and conditions. What else can you do to maintain your safety and security? Check out the following tips and learn other ways to protect yourself when banking online.
Use the Bankwest website
Public Wi-Fi 'hotspots' in places like cafés, airports, hotels and libraries are convenient but, unlike your home computer, use of public hotspots involves security compromises.
It's easy for other users to intercept your data, so be careful about what information you send or receive while connected. Try and limit activity when connected to a public Wi-Fi network to web browsing and avoid banking or any other activities that involve user password access.
Issue: Is your computer running unusually slow? It may be infected with a virus.
Action: Try running antivirus software like McAfee® Internet Security.
Issue: You’re not sure the website you are using is the legitimate company website.
Action: The URL (web address) should begin with 'https' and feature a closed padlock icon in the address window.
Issue: While you’re trying to log on to your Bankwest account, you see a 'Please Wait' message or check box once you've entered your login details. After a delay, you are asked to re-enter your PIN and token code again.
Action: This is a computer virus. Don’t enter your details. Instead go direct to the Bankwest Online Banking website.See examples of unusual OBB login pages
If you have any questions or concerns regarding Bankwest security or privacy please contact us immediately.
Bankwest customers get free McAfee® Internet Security for 6 months.