What is identity theft?
Identity theft is where a fraudster uses your personal information (name, date of birth, address, mobile phone number etc) to assume your identity, in order to steal money from you or commit some other fraudulent act.
How to prevent it from happening
- make sure any documents that contain personal information are destroyed properly or shredded before throwing them in the bin
- check your accounts for any unknown or suspicious transactions and if any such transactions are found call us immediately on
13 17 19
- immediately report any lost or stolen document, such as your passport or drivers licence
- lock your letterbox so your personal mail cannot be stolen
- don't leave your personal items unattended in public
be careful about what personal information you publish on social networking sites
- don’t give out your personal information over the phone to telemarketers
What to do if you think your identity has been stolen
- if you believe you are a victim of identity theft, call us immediately on
13 17 19
- request a free copy of your personal credit file from Veda
- get in touch with any credit providers listed on your credit file to whom you have not applied for credit so that they can investigate and take appropriate action
- contact the police and report the crime
- change your passwords for online and phone banking
how can we help?
If you have any questions or concerns regarding Bankwest security or privacy please contact us immediately.
- personal banking customers please call us on
13 17 19
- business banking customers please call us on 13 7000
- If you spot a suspicious email forward it to firstname.lastname@example.org