These simple practices will help you stay safe online while accessing email.
Phishing is when criminals attempt to deceive you into providing your personal details or money, through the use of fake emails, identities or websites. Signs of a phishing email include:
Learn more about examples of hoaxes and scams
- Using a generic introduction instead of your actual name.
- Bad grammar or spelling.
- Inconsistent graphics or images.
- Asking directly for sensitive or personal information like your home address, contact number, banking details or password.
- Creating a sense of urgency or using scare tactics to pressure you into making a quick and potentially risky decision.
- A source email address that looks unfamiliar, suspicious or unprofessional.
- Unfamiliar or unexpected attachments. Don’t open them as they may contain malicious software!
BPAY hoax emails
Watch out for emails in your inbox pretending to be from BPAY, advising you that a payment you have made has been unsuccessful.
Using the same email address for everything from banking to celebrity gossip poses a security risk. Apart from the potential to miss important emails, it may also increase the risk of personal information being compromised if your email is hacked.
Consider having different email addresses for different purposes. One email address for your banking correspondence, another for family and friends, and perhaps a different address for online newsletters (and celebrity gossip).
- Change your passwords for online and phone banking.
- Change your passwords for email account(s).
- If you use the same password for any other online activity, update those passwords too as many accounts use an email address in case of forgotten passwords. (Ideally, just don’t use the same password for multiple accounts or services.)
- Call us immediately on 1300 368 748.
- Update and run a full system scan on your infected device.
How can we help?
If you have any questions or concerns regarding Bankwest security or privacy please contact us immediately.
- Personal banking customers please call us on 1300 368 748
- Business banking customers please call us on 13 7000
- If you spot a suspicious email forward it to email@example.com