Customer identification check

If you are a new customer to Bankwest, before we can open your account, we will need to confirm your identity by completing a customer identification check.

When we also need to identify you

  • When you apply to become a signatory on an existing account.
  • When we take out a Mortgage as security for your loan. This is called Mortgagor Identity Verification.
  • When you have any Beneficial Ownership rights in relation to a Business entity structure, either as a result of direct or indirect ownership or control.
  • When you are reclaiming funds from an inactive account which has been closed.
  • When reclaiming funds from ASIC for a closed inactive account

Mortgagor Identity Verification

To verify your identity you will need to produce an original primary identification document with a photograph. Refer to the list of accepted primary identification documents with a photograph below.

What identification documents can I use?

To verify your identity you will need to produce either:

  1. An original of a primary identification document with a photograph (e.g. passport or driver’s licence);
  • View more examples of primary identification documents with a photograph

    • Australian passport (current or less than 2 years expired)
    • Current foreign passport
    • Current Australian driver’s licence, including learner’s permit
    • Current Australian government issued proof of age, birth or photo card

OR

  1. Two original forms of primary identification documents without a photo (e.g. birth certificate and government benefits card)
  • View more examples of primary identification documents without a photograph

    • Australian or foreign birth certificate
    • Australian birth certificate extract
    • Australian citizenship certificate
    • Foreign citizenship certificate
    • Current Australian government benefits card, including Centrelink card

OR

  1. An original of a primary identification document without a photograph PLUS a secondary identification document (e.g. Australian birth certificate and electricity bill)
  • View more examples of primary identification documents without a photograph

    • Australian or foreign birth certificate
    • Australian birth certificate extract
    • Australian citizenship certificate
    • Foreign citizenship certificate
    • Current Australian government benefits card, including Centrelink card
  • View more examples of secondary identification documents

    • Current foreign driver’s licence
    • Current rating authority - bill sighted within last 3 months
    • Utility bill (gas or electricity) within the last 3 months
    • Australian government/tax office notice dated within last 12 months
    • Current security guard/crowd safety officer ID card
    • For those individuals under 18, a notice issued and signed by a School Principal within preceding 3 months with the name and residential address of the person and the period of time the person attended the school.

Identification must be original documents in the same name, listing your full name and date of birth and/or residential address. If written in a language other than English, an English translation from an accredited translator is required (NAATI translation).
Note: the identification documents Australia Post will accept as verification are more limited and are detailed on the form.

How can I complete the identification check?

We understand you’re busy, so to make things easier we offer a variety of ways to complete the identification check:

  1. Visit any Bankwest store
    Take sufficient identification documents to your nearest Bankwest store

  2. Visit an Australia Post Bank@Post outlet
    Complete and sign the applicable identification form:

    Take sufficient identification documents and the relevant form to your nearest Australia Post Bank@Post outlet Note: the identification documents Australia Post will accept as verification are more limited and are detailed on the form.

  3. For Student Account only - Get your teacher to certify copies of your ID documents
    Print and complete the Student Identification Form. Get the copies certified by your teacher, doctor, pharmacist… Post them to Bankwest free of charge!

  4. Overseas Verification of Identity
    If you will be signing and executing your documents outside of Australia and need to have your identity verified for Mortgage purposes, the following instructions to complete Overseas Document Witnessing and Verification of Identity Requirements must be followed.

We are required to verify your identity per the requirements of the Anti-Money Laundering and Counter-Terrorism Act (2006) before opening your new account or before you become a signatory to an existing account. In addition, you will be required to verify your identity where you have any Beneficial Ownership rights in relation to a business entity structure, either as a result of direct or indirect ownership or control.

The information we collect from you will be verified by the information contained in the documents you produce in support of your application. i.e. ID must be in the name you provided Bankwest during the application process.

How can we help?

If you have any questions regarding customer identification requirements, call us on 13 17 19.

 

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