Card security

The convenience of using cards to shop online, overseas or at your local shops is something most of us take for granted. It’s important to protect your personal and financial information through simple every day actions.

  • Read an example of card fraud - card skimming & PIN capturing

    Card skimming is used by criminals to capture your card details so they can make fraudulent transactions from your account.

    With ATM skimming, a device is attached over the normal card entry slot to capture your card details, while a small hidden camera records your PIN as it’s being entered.

    EFTPOS skimming is a similar activity, where the regular EFTPOS device is replaced with another machine which looks and works the same, but it captures your card details and PIN.

    Examples of PIN capture devices

    Example ATM Skimming Device

 

Tips for protecting your credit & debit card

 
  • Always shield your PIN when using an ATM or EFTPOS terminal.
  • Change your PIN regularly.
  • Don’t write your PIN down or disclose it to anyone.
  • Don’t use suspicious looking ATMs. Check for unusual residue from tape or adhesives, and scratches or gouges.
  • When making a purchase, never let your card out of sight and ensure that your card is not swiped through more than one EFTPOS device.
  • When travelling overseas, let us know ahead of time so we know there may be international transactions on your account.

Check your bank statements
Be vigilant in checking your statements. Always report any unauthorised or suspicious transactions billed to your account and contact us immediately on 1300 368 748.


 

Tips for safer online shopping

 
  • Look out for poor grammar or spelling (in the web address and on the website itself).
  • Expect the URL to begin with “https”, displays a green address bar and a closed padlock icon anytime you are asked to make a transaction.
  • Use a trusted network connection. Try and limit activity when connected to a public Wi-Fi network.
  • Use a search engine to check on feedback from other users of the service to get a better understanding of its credibility.
  • Use SMS code at sites that display the MasterCard SecureCode® or Verified by Visa® logos. We’ll ask you to enter a 6 digit code if a stronger identity check is required.


How can we help?

If you have any questions or concerns regarding Bankwest security or privacy please contact us immediately.



MasterCard SecureCode is a registered trademark of MasterCard International Incorporated.

Verified by Visa is a registered trademark of Visa International Service Association.



Reporting Scams
  • Personal customers call 1300 368 748
  • Business customers call 13 7000

McAfee® Internet Security

McAfee internet security

Bankwest customers get free McAfee® Internet Security for 6 months.

Bankwest SWIFT code: BKWAAU6P | Find your BSB by logging into Online Banking.

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