We understand that times can be tough due to a number of reasons. If there has been a change in your personal circumstances, like unemployment, illness or injury you may feel the need to amend your repayments.
We will give genuine consideration to your situation. We will assess your current financial position and look at the best solution to help you overcome your financial difficulties.
Are you ahead on your scheduled repayments and have any surplus funds in a Bankwest loan? Apply to redraw on these now, or call 13 17 19
If you have experienced an event that has caused a change in your financial position, you can request assistance via a form or over the phone, or contact us using any of the details outlined below.
Step 1: Please download and complete an Application for Financial Assistance (PDF, 347KB)
Step 2: Email, fax or post the completed form to us. See below for our contact details.
Call us on 1300 769 173.
We are available to help from 8:00am to 5:00pm AWST, Monday to Friday.
1300 552 839
customer_focus@bankwest.com.au
Attn: Customer Focus, Post Office Box E237 Perth WA 6842
Any of our conveniently located stores
For practical advice and guidance about managing your debts go to the Australian Banking Association's "doing it tough" website www.doingittough.info
Australian Banking Association
With the active participation of its member banks the Australian Bankers Association (ABA) works to provide analysis, advocacy and advice and contributes to the development of public policy on banking and other financial services.
Whilst most of our customers are able to pay their debts comfortably, in the current environment there is increased pressure on some household budgets. Our responsible lending policy means we have robust and sensible lending criteria to ensure we only lend to those customers who have the capacity to repay their debt. Where a customer subsequently experiences financial difficulty we have a range of options to assist them.
© 2013 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved.To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.
As you make your way around our site, you'll see that our personal banking products include home loans, credit cards, personal loans, savings accounts, term deposits, everyday accounts, insurance and online banking. In business finance, we can help you with business loans, rural finance and options for your agribusiness needs. And don’t forget our business credit cards, business savings accounts, and business accounts.
