We understand that times can be tough due to a number of reasons. If there has been a change in your personal circumstances, like unemployment, illness or injury, you may feel the need to amend your repayments.
We will give genuine consideration to your situation. We will assess your current financial position and look at the best solution to help you overcome your financial hardship.
Are you ahead on your scheduled repayments and have any surplus funds in a Bankwest loan? Apply to redraw on these now, or call 13 17 19.
If you have experienced an event that has caused a change in your financial position, you can request assistance via a form or over the phone, or contact us using any of the details outlined below.
Step 1: Please download and complete an Application for Hardship Assistance (PDF, 433KB)
Step 2: Email, fax or post the completed form to us. See below for our contact details.
Call us on 1300 769 173.
We are available to help from 8:00am to 5:00pm AWST, Monday to Friday.
Fax: 1300 552 839
Post Office Box E237
Perth WA 6842
Stores: Visit any of our conveniently located stores
For practical advice and guidance about managing your debts go to the Australian Banking Association's "doing it tough" website www.doingittough.info.
For more information about financial counselling, you can call Financial Counselling Australia (FCA) on 1800 007 007, or visit www.financialcounsellingaustralia.org.au. FCA’s role is to support the financial counselling profession, providing a voice in national debates. We also advocate on behalf of the clients of financial counsellors for a fairer marketplace that will prevent financial problems in the first place, as well as offering services for client’s experiencing financial hardship.
For tips and tools to help you make the most of your money go to the Australian Securities and Investments Commission MoneySmart website www.moneysmart.gov.au.
Australian Banking Association
With the active participation of its member banks the Australian Bankers Association (ABA) works to provide analysis, advocacy and advice and contributes to the development of public policy on banking and other financial services.
While most of our customers are able to pay their debts comfortably, in the current environment there is increased pressure on some household budgets.
Our responsible lending policy means we have robust and sensible lending criteria to ensure we only lend to those customers who have the capacity to repay their debt. Where a customer subsequently experiences financial hardship we have a range of options to assist them.
Need to speak to someone about financial hardship?