If your card or PIN has been lost or stolen within Australia, call us any time on 13 17 18. If you’re overseas call +61 8 9449 2840 instead. The same applies if you suspect that unauthorised transactions have been made using your card.
We'll talk you through what to do next, which will likely include putting a hold on your card so that other people cannot access your money, and ordering a new card and PIN for you.
If you need to get money out of your account before your new card and PIN arrive, you can visit your local Bankwest store or access your account via phone and online banking.
If you lose your card whilst travelling overseas, you can call the below numbers to arrange an emergency card replacement and, if required, access an emergency cash advance.
| Where you are | To call MasterCard | To call Visa |
|---|---|---|
| USA | 1-800-627-8372 | 1-866-765-9644 |
| Canada | 1-800-307-7309 | 1-866-639-1911 |
| France | 0-800-90-1387 | 0-800-90-4349 |
| Germany | 0800-819-1040 | 0800-182-2891 |
| Hong Kong | 800-966-677 | 800-900-782 |
| Indonesia | 001-803-1-887-0623 | 001-803-44-1600 |
| Japan | 00531-11-3886 | 00531-44-0022 |
| Malaysia | 1-800-804594 | 1-800-802997 |
| New Zealand | 0800-44-9140 | 0508-600300 |
| Singapore | 800-1100-113 | 800-4481-250 |
| Taiwan | 00801-10-3400 | 00801-444-123 |
| Thailand | 001-800-11-887-0663 | 001-800-441-3485 |
| UK | 0800-96-4767 | 0800-16-95189 |
For countries not listed, call 1-636-722-7111 (MasterCard) and 1-410-581-9994 (Visa) toll free to the United States.
Credit Card Protection - outstanding cover for your outstanding balance.
© 2012 Copyright Bank of Western Australia Ltd (Bankwest) ABN 22 050 494 454 AFSL / Australian credit licence 236872. All rights reserved.To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). These products are issued by Bankwest unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.
As you make your way around our site, you'll see that our personal banking products include home loans, credit cards, personal loans, savings and term deposits, everyday accounts, insurance and online banking. In business finance, we can help you with business loans, rural finance and options for your agribusiness needs. And don’t forget our business credit cards, business savings accounts, and business accounts.
