If your card or PIN has been lost or stolen within Australia, call us any time on
13 17 19
If you’re overseas call +61 8 9449 2840 instead. The same applies if you suspect that unauthorised transactions have been made using your card.
We'll talk you through what to do next, which will likely include putting a hold on your card so that other people cannot access your money, and ordering a new card and PIN for you.
If you need to get money out of your account before your new card and PIN arrive, you can visit your local Bankwest store or access your account via phone and online banking.
If you lose your card whilst travelling overseas, you can call the below numbers to arrange an emergency card replacement and, if required, access an emergency cash advance.
Emergency assistance numbers
|Where you are
||To call MasterCard
||To call Visa
For countries not listed, call 1-636-722-7111 (MasterCard) and 1-410-581-9994 (Visa) toll free to the United States.