Bankwest Queensland Flood Support

service announcements

24 January 2011

Bankwest has announced a series of initiatives to support customers and the wider public in the Queensland flood recovery.

Bankwest is waiving ATM fees charged to non-Bankwest customers in flood affected areas. This includes ATMs at Bankwest stores and other ATMs locations, including 7-Eleven convenience stores.

Additionally, Bankwest is providing financial hardship support for individuals and businesses affected by the flooding. This includes:

  • Providing additional loans or changes to repayment arrangements for Bankwest home loan customers who may experience difficulties because of the floods,
  • Restructuring loans for existing business customers, without incurring the usual bank establishment fees,
  • Reviewing credit card instalments for customers of good standing and considering emergency credit limit increases,
  • Waiving prepayment charges over the next month for affected customers wishing to access term deposits,
  • Waiving branch service fees where the customer is looking to obtain a service from the Bank as a result of the disaster.

Bankwest has also set up a special customer support team for those impacted by the floods and in need of assistance. The number is 1300 556 554 or they can be reached on email - flood.crisis@bankwest.com.au

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