Bankwest Financial Hardship Relief for Queensland Flood Victims

service announcements

05 February 2011

Bankwest today announced an Emergency Financial Hardship Relief package to assist customers affected by flooding across Queensland.

Chief Executive Bankwest Business Ian Corfield said customers whose personal or work circumstances had been impacted by the floods will be supported by a range of hardship options.

"The terrible reality is that around 200,000 people have been affected and some have lost everything, including their homes, in some of the worst flooding ever witnessed in Queensland," Mr Corfield said.

"While most Australians have been enjoying Christmas and the New Year more than 20 Queensland communities have been counting the cost to rebuild their lives - particularly those who have lost farms, livestock and crops."

Bankwest has a team of specialist hardship bankers standing by to help customers struggling with the floods, including:

  • Providing additional loans or changes to repayment arrangements for Bankwest home loan customers who may experience difficulties because of the floods,
  • Restructuring loans for existing business customers, without incurring the usual bank establishment fees,
  • Reviewing credit card instalments for customers of good standing and considering emergency credit limit increases,
  • Waiving prepayment charges over the next month for affected customers wishing to access term deposits,
  • Waiving branch service fees where the customer is looking to obtain a service from the Bank as a result of the disaster.

"There is nothing more important to Bankwest than our customers and we will do everything possible to help look after those people struggling as a result of the floods," Mr Corfield said.

"Our staff will work with customers to determine the most appropriate assistance for each individual to make sure they have the support they need as quickly as possible."

The Bankwest customer contact centre can be reached on 13 17 18.



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