Bankwest Delivers an Australian First

media releases

19 October 2012

Bankwest has opened the doors to a store that represents a brand new way to do banking. The first of Bankwest’s new concept stores launches today at Highpoint Shopping Centre.

In an era where 9am to 5pm is no longer the norm, customers can access the facilities available at the new format store as long as the centre is open, with the power to fulfil almost every transaction via self-service channels.

“We are proud to be the first bank in Australia to introduce such an innovative and technologically advanced offering for our customers. This model sets a new industry standard, providing more accessible and flexible solutions for our customers,” Bankwest Retail Chief Executive, Vittoria Shortt, said.

The new store is half the size of a regular Bankwest store yet it packs in everything customers need thanks to the latest innovation and technology.

The self-service channels allow customers to:

  • Apply for:
    • Home loans
    • Personal loans
    • Transaction accounts
    • Deposit accounts
  • Complete deposit and withdrawal transactions
  • Access business banking specialists via video chat
  • Apply for business products
  • Browse the web
  • Access their social networks
  • Send product information direct to their email
  • Access free Wi-Fi

In addition to the stores self-serve abilities, there will also be a customer service representative available to assist seven days a week, including late night Thursday and Friday.

Unlike other banks in the Highpoint Centre, the new concept Bankwest store will be available to customers as long as the centre is open.

“The Highpoint store offers the latest technology, providing customers with interactive brochure walls, free Wi-Fi, smart ATMs that accept cash and cheques in real time and iPad access – even at 9pm on a Friday night.

“Our customers seek more accessible and customised services, Bankwest’s brand new concept store is leading the charge in delivering customers what they want,” Ms Shortt said.

“Bankwest thrives on making banking as easy and accessible as possible for our customers.” Ms Shortt said.

To celebrate the opening of the Highpoint Shopping Centre store, Bankwest is hosting “The Ultimate ATM,” giving those who visit the store next week a chance to win a range of prize vouchers from surrounding stores.

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