Bankwest activates Disaster Response Package for WA customers

media releases

08 January 2016

Bankwest has activated its Disaster Response Package for customers affected by the bushfires in the South West region of Western Australia.

Special arrangements are available to customers and our Hardship Assist Team is ready to assist them promptly with their financial concerns and enquiries.

To aid our affected customers efficiently, our team will leverage a response solutions package which may include, depending on customers’ circumstances:

  • Providing tailored solutions for Bankwest home loan customers, with consideration given to additional loans or changing the repayment arrangements;
  • Restructuring loans for existing business customers, without incurring the usual bank establishment fees; and
  • Reviewing credit card instalments for customers of good standing and considering emergency credit limit increases.

The following immediate action has taken place:

  • Customers who have suffered difficulties and have contacted Bankwest are being supported by the Hardship Assist Team on 1300 769 173.


For more information contact:

Nichola Holgate
Head of Communications and Public Affairs, Bankwest
0409 036 948

About Bankwest:
Bankwest provides personal and business banking solutions for more than 1.3 million retail and business customers across Australia. Bankwest customers enjoy access to an extensive network of stores and business centres, direct and third party distribution channels, agencies and electronic banking facilities, as well as 24-hour telephone and internet banking. Bankwest is a division of the Commonwealth Bank of Australia.

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