credit card FAQs

We have answers for the most common questions and answers about your existing credit cards.

Applying for a credit card

Managing your credit card

  • How do I increase my credit card limit?

    We understand that life is full of surprises so we've made it easier to increase the limit on your credit card.

    Visit your nearest store and speak to us in person
    Call us on 13 17 19 and select option 2 to speak with one of our friendly consultants
  • How do I decrease my credit card limit?

    If you feel your credit limit is too high, you can ask us to reduce it. Simply visit your nearest store or call us on 13 17 19 and one of our friendly staff members will assist you.

  • What happens if I pay more than I need to?

    If you transfer extra money into your credit card and pay off more than you owe the funds become a surplus in your account. This surplus will go towards your next few purchases until it is used up. Alternatively, you can transfer the surplus funds to your everyday account using Internal Transfer in online banking.

  • How do I change to a different type of credit card?

    If you are unsure whether your current credit card is right for you, we are here to help. Browse through and compare features of our award winning credit card products and if you need help deciding or if you are ready to make the switch, please pop into your nearest store or speak to one of our friendly consultants on 13 17 19

  • How do I add additional cardholders?

    Easy! Simply complete an Additional Cardholder Request form and either take it into your local store or post the form back to us without a stamp to Cards Services, Reply Paid 8411, PERTH BC WA 6849.

    Please note: If any of the additional cardholders nominated are not existing Bankwest customers, they will need to visit a local Bankwest store with photo identification so we can add them to our system. If they are not nearby a Bankwest store, they can download and complete our identification form and take it, along with their ID information, into their nearest post office.

  • How do I remove additional cardholders?

    To remove an additional cardholder simply pop into your nearest store or call us on 13 17 19 and one of our friendly staff will be happy to assist you with this request over the phone. Good news is that there are no forms to fill out! Once the additional cardholder has been removed please advise them to destroy that card.

  • Do I get charged if I withdraw cash from my credit card at an ATM in Australia?

    Yes, the interest rate you pay on the cash you withdraw from ATMs is higher than if you were to make a purchase at a shop.

    Find out more about cash advance fees and rates in the fine print for your particular credit card. In addition to the interest charges, you will also pay a cash advance fee for this transaction of $4 or 2% of the withdrawal (whichever is greater).

    If the withdrawal is made from a non-Bankwest or CBA ATM then you may also incur an ATM fee from the other financial institution.

Closing your credit card account

  • How do I close my credit card account?

    If you feel you no longer need your credit card and would like to close it, please call us on 13 17 19 and one of our friendly consultants will be happy to help with your request.

  • How long will it take to close the account?

    Although your card will be closed right away, you will need to continue making at least the minimum payment on your card if there is a balance outstanding. You will continue receiving eStatements or paper statements until the full outstanding balance is repaid.

  • What happens to my rewards points?

    Don't worry, we will give you 30 days from the date your card is closed to redeem any remaining reward points. Please note after 30 days the points will expire and we will not be able to reinstate them.

Transferring an existing balance

  • I applied for a balance transfer on my credit card application. When will this be processed?

    Your balance transfer will be processed when you activate your credit card.  If there are any issues with processing your balance transfer we will contact you.

  • When will my promotional Balance Transfer offer expire?

    At the base of your statement is a summary box which displays the number of months remaining on your promotional balance transfer.  When this number is 1, you will need to ensure that you pay this current statement balance in full to avoid incurring any interest at the current purchase rate.

  • I am an existing customer. How do I take advantage of advertised balance transfer promotions?

    Advertised balance transfer promotions are for new customers and existing customers if they don’t already have the product.

    Bankwest do send balance transfer promotions to existing credit card customers, so check with us to make sure that you have opted in to receive offers.

Payments and interest

  • How is interest calculated?

    Interest is calculated on the average daily unpaid balance from your previous statement using the annual percentage rates outlined in your Schedule.  If you have been charged interest, it will be displayed on your statement as follows:

    • Debit Interest Purchase - This is charged on any purchases made on your credit card. See How do I take advantage of the interest free days on purchases? for more information.
    • Debit Interest Cash - This is charged when you withdraw money from your credit card (this is called a cash advance). This is charged from the day the cash advance is completed, no interest free period applies.
    • Debit Interest Special - This is charged on balance transfers and any time you have a promotional rate on your account. You may see more than one entry for this.

    If you require further information, view section 24 of the Bankwest Credit Card Conditions of Use (PDF) brochure.

  • What is my minimum payment amount?

    The minimum payment is the least amount you must pay by the due date and is usually $20 or 2% of the closing balance, whichever is greater. If your closing balance is less than $20, you pay the whole of the closing balance. If you don't pay the minimum payment by the due date, you may be charged a late payment fee.

  • How often should I make a payment?

    You must make a monthly payment between your statement date and your Payment Due Date.  Please check each statement carefully for the Minimum Due and ensure that a payment reaches us between these dates.

    Payments made prior to the statement date do not count towards the Minimum Due.

    If you require further information, view the Bankwest Credit Card Conditions of Use (PDF) brochure.

  • How are my payments allocated?

    Payments are allocated in the order of interest, fees and then transactions.  Payments will be applied to interest, fees and transactions on your most recent statement first and then to any interest, fees and transactions applied since your most recent statement date.

    For accounts opened prior to the 23rd of June 2012 (excluding those who have opted in to the new payment allocation), Bankwest will allocate payments to the amounts which attract the lowest rate of interest first and then in ascending order to the amounts which attract the highest interest rate. For all other accounts Bankwest will allocate payments to the amounts which attract the highest rate of interest first and then in descending order to the amounts which attract the lowest interest rate.

  • How do I take advantage of the interest free days on purchases?

    To take advantage of the interest free period on purchases, you will need to pay your total statement balance in full (including any cash or balance transfer balances) by the Payment Due Date.  Any outstanding balance at the Payment Due Date will be charged interest from the date that the purchase was made.

  • Can I change the date that I receive my statement?

    Yes. You can change the date that you receive your statement to best suit your lifestyle. Changing the statement date will also change the due date, so please check the new Payment Due Date on your statement to avoid missing a payment.

  • What happens when I make a cash advance on my credit card?

    Cash advance interest will accrue from the day the advance is completed. A cash advance fee will be charged according to the amount withdrawn. To stop cash advance interest accruing, a payout figure will need to be obtained by calling 13 17 19 or popping into any Bankwest store.

  • What details will I require if I want to pay my Bankwest credit card using BPAY®?

    You will need to use the Bankwest Biller Code (9100) and your credit card number for the reference.

    Please note: if you are making the payment on the credit card payment due date, please ensure it is before the cut off time (of the Financial Institution your payment is coming from) to avoid your payment being received late. We recommend you check with the Financial Institution you are making the payment from to find out what their cut off time is.

    ® Registered to BPAY Pty Ltd ABN 69 079 137 518

  • If I change my credit card number, are payments transferred over?

    If you have any regular payments to your account, you will need to contact the merchant concerned directly and advise them of your new account number and expiry date. If you would like more information, including a letter template you can fill out and send to the merchant, please visit bankwest.com.au/regularpayments

Understanding fees

  • Why have I been charged a Late Fee?

    You must make the minimum payment detailed on your current statement by the Payment Due Date, otherwise a Late Fee will be charged. Setting up a direct debit for the minimum or full statement balance is a simple way to avoid charges. See Direct Debit Form (PDF, 527KB) for more details.

  • Why has my balance been allowed to go overlimit?

    To avoid any embarrassment on your part with a transaction being refused, we will sometimes approve transactions over your agreed limit.  This decision is linked to how you manage your credit card account and any associated risk that Bankwest identifies. From the 23rd of June 2012 customers have the option to opt out of exceeding their credit limit.

  • Can I increase my credit limit?

    You can ask for an increase to your credit limit any time.  We will assess your account on a monthly basis and you may be eligible for a credit limit increase. If you provide your consent to receiving credit limit increase invitations, you may also receive notification via online banking that you may be eligible for a credit limit increase.

  • When am I charged my Annual Fee?

    Your Annual Fee is charged on the anniversary of your card opening.  The fee is charged automatically and is a one off payment in advance for maintaining that credit facility.  If you close your account part way through a year, no part of the fee will be refunded.

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© 2016 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved. To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.