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How can we help?

We know you don’t always have time for a chat so we have some simple ways for you to keep in touch without having to call us.

Monitor your account without having to log on

Notifications keep you informed of certain transactions and any changes to your security settings or contact details. It's a great way to monitor your account and flag any suspicious activity.

You can see any new notifications by selecting new notifications from the account balances screen or by selecting message centre from the menu.

Some notifications will also be sent to your email address so you can quickly alert us to any suspicious activity without having to log on to BOB.

  • What do I do with these notifications?

    Notifications keep you informed of certain transactions and any changes to your security settings or contact details. It's a great way to monitor your account and flag any suspicious activity. We advise that you regularly check your notifications so that you can notify us as soon as possible if something isn't right.

  • What type of notifications may I receive?

    You’ll receive a mix of notifications related to BOB activity and payments which should help alert you to potential suspicious activity on your account or any missed scheduled payments. You’ll receive a notification whenever:

    • your mobile number, email address or secure code is updated
    • if your SMS code or secret questions have been frozen
    • you make a payment to a new recipient or for a value greater than a certain amount 
    • you modify an existing recipient
    • your secret questions are changed
    • you increase your daily payment limits
    • a schedule payment can't be made as your account does not have enough funds in it 
  • How do I view older notifications?

    To view older notifications, click on the show all notifications under the table. Only the last 100 or previous 6 months of notifications will display.

  • Can notifications be sent to my email address?

    Yes, but only for the following activities:

    • whenever your mobile number, email address or secure code is updated
    • if your SMS code or secret questions have been frozen
    • you make a payment to a new recipient or for a value greater than a certain amount 


    To check that the email is genuine, login to BOB to see the corresponding notification.

  • Can I stop receiving notifications?

    No. Notifications are here to help you keep track of regular account activities in BOB. They can alert you to any suspicious activity or notify you of any missed scheduled payments due to insufficient funds.

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