managing payments & limits

How can we help?

Set up scheduled payments through BOB

We can’t stop regular bills from dipping into your savings, but we can stop them eating up your time. Simply use the scheduled payments function within BOB and we’ll make sure recurring payments are taken care of automatically. If you need to alter or cancel a payment, you can do so up until the end of the business day before the payment occurs.

Common questions:

  • How do I view all my scheduled payments?

    1. select scheduled payments from the payments & transfers menu
    2. sort or filter payments as required
    3. if you're a joint account holder you will be able to view all future dated payments set up from your Personal Access Number (PAN), but not your joint account holder's PAN
  • Where do I locate my scheduled payments

    1. select scheduled payments from the payments & transfers menu
    2. click the payment number for the payment you wish to view
    3. click back to return to the future dated list
  • Am I able to delete a future dated payment?

    A payment can be deleted from the BOB future dated list. Be careful though, as once deleted it can’t be retrieved again.

    To delete a payment please complete the following:

    1. select scheduled payments from the payments & transfers menu
    2. click the payment number for the payment you wish to delete
    3. click delete
  • Am I able to modify a future dated payment or do I need to create a new one?

    You can easily modify payments if, say just an amount or frequency is changing but you can also delete a payment and create a new one from scratch if you prefer. Changes can be made up until and on the day before the money is due to come out of your account.

    Modifying a future dated payment can be done by:

    1. select scheduled payments from the payments & transfers menu
    2. click the payment number for the payment you wish to modify
    3. click modify
    4. change the details as required and submit the payment
  • How do I copy a future dated payment?

    It's really easy. There's a copy button on the bottom of the page for each future dated payment.

    1. select scheduled payments from the payments & transfers menu
    2. click the payment number for the payment you wish to copy
    3. click copy
    4. change the details as required and submit the payment

    TIP: Don’t forget to delete the original scheduled payment to avoid duplicate payments.

  • Why can’t I see my Periodical Payments or Direct Debits?

    BOB only displays payments you've set up via online banking.

    If you need to cancel, modify or enquire about Periodical Payments set up for you by Bankwest, or Direct Debits set up with third parties, please call us on 1300 440 749.

    Alternatively, you can send us a request to permanently cancel an existing Direct Debit.

    PLEASE NOTE: For joint account holders, scheduled payments set up in online banking are only visible when logging in using the PAN under which they were originally set up.

how can we help?

Need help creating or modifying a scheduled payment?

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