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If you need your BSB number for any reason at all, you can easily locate it via online banking. For your savings and transactional accounts your BSB and account number will be listed on the first screen you see once you have successfully logged in. (your credit cards do not have BSB and account numbers instead the credit card number will be shown)
You will see the account name (or account nickname if you have given it one) and then the full account number which consists of 13 digits.
The first 6 digits of the number is your BSB i.e. 306 - 089
The following 7 digits are the account number i.e. 0001234
You can also get your BSB and account number from your bank statements or eStatements
Just think of BOB as your own personal banking assistant. Once you learn the ropes, at a few clicks of the mouse you will be able to complete the following:
Have you ever had to reprint an old receipt at an electrical store for warranty purposes but you just couldn’t remember the exact date when you made your purchase? BOB can help with this too if you can advise of rough time frames of your purchase. To begin your quest to find the missing receipts complete the following:
TIP: You can refine your Bankwest Online Banking search results by clicking on the expand button (+) in the available fields. This allows you to view your results by BSB No, Account No, Transaction Date, Narration, Cheque No, Debit, Credit and Account Balance. You can view your results by any number of fields and in any order you choose.
Yes you can! Save yourself the hassle of filing paper statements and feel good about saving a few trees. Our online statements are called eStatements and the registration process is simple. Follow our 3 step process to register.
If your accounts are enrolled for eStatements, simply follow these steps:
For accounts you have not enrolled in eStatements, follow the following steps:
While the past statements displayed within BOB are accurate, keep in mind these are not legal documents and the lawyers reckon you should know they do not replace or supersede your actual bank account statements.
If you require a formal statement of account you we recommend registering for eStatements to view, print and save up to 2 years' worth of past statements and start receiving your statements electronically.
If you believe there has been an error or unauthorised transaction, please contact us on 1300 440 749. For further information relating to your account or dispute resolution procedures, please refer to the relevant Product Disclosure Statement, which can be obtained from your local Bankwest store, our website or by calling our Contact Centre on 1300 440 749.
You’ll need to call us on 1300 440 749 to update your number.
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Tax returns are never fun but at least obtaining tax information on your Bankwest accounts couldn’t be any easier! To access this information:
If you have your PAN and secure code handy, access your tax information right away in Bankwest Online Banking.
NOTE: The Bankwest Online Banking page will provide you tax information on the year you have selected for all accounts associated to your PAN. If your require tax information on any other accounts you are a signatory on please call us 1300 440 749 for assistance.
Get access to higher daily payment limits up to $10,000 with SMS code - you can upgrade your security by selecting my details & security from the menu.
Increasing your daily limit is easy:
TIP: If you’re not registered for SMS code then you’ll be prompted to answer two of your secret questions instead and can access higher daily limits up to $5,000.
If you're already registered for SMS code and require a higher limit than $10,000 to complete your transaction, then please call please call us on 1300 440 749 for assistance.
To transfer funds to friends or family or anyone else with an Australian bank account you will need to know their BSB and account number. If you are unsure what these are please contact the intended recipient and once you have them ready follow these easy steps!
Step 1
Step 2
Step 3
TIP: If your payment is above your daily payment limit then you can quickly increase your limit by selecting change your payment limit below the amount box.
Step 4
TIP: BOB will automatically save a new recipient to your Pay AnyBody recipient list so it’s quicker to pay your friends in the future. Uncheck the save new recipient option before you click confirm if you don’t want their details saved.
Step 5 - only required if the payment is to a new recipient or above a certain dollar amount
TIP: If you’re not registered for SMS code then you’ll be prompted to answer two of your secret questions instead.
If you processed the payment to an incorrect account number or an incorrect recipient/biller, please call us on 1300 440 749 for assistance.
Note: If you accidentally overpaid someone, we suggest you contact them directly and ask sweetly for the difference to be returned.
To help protect your money when banking on the go. Mobile phones are more vulnerable to being lost or stolen so a lower limit of $2,000 helps to reduce the risk of any unauthorised activity. This is also why we don't allow payments to new recipients from your mobile.
If you need to transfer more than $2,000 please click switch to full site from the bottom of the mobile banking log in screen.
Step 1
Step 2
Step 3
TIP: BOB will automatically save a new biller to your BPAY recipient list so it’s quicker to pay your friends in the future. Uncheck the save new recipient option before you click confirm if you don’t want their details saved.
Step 4 - only required if the payment is to a new biller or above a certain dollar amount
TIP: If you’re not registered for SMS code then you’ll be prompted to answer two of your secret questions instead.
If you are saving for a holiday or a new car, or perhaps just saving for a rainy day and you make regular contributions from your linked account to your Telenet or Smart eSaver accounts, BOB can help make that easier too. If your salary is paid into a Bankwest account you can schedule automatic transfers on the day your salary goes in and we will have that processed for you without you even having to log on.
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You will still login the same way but will be prompted to enter an SMS code or answer two of your secret questions when making the following transactions:
To take advantage of safer, happier banking! SMS code and secret questions provide an extra layer of security to help protect you from any unauthorised transactions. Plus, with SMS code you'll get access to more great features in BOB including higher daily payment limits up to $10,000.
When prompted:
SMS code is our strongest (happiest) level of security as it requires you to have "something you know" (your SMS code)" plus "something you have" (your mobile phone) to complete certain transactions. This makes it harder for somebody else to try and make any payments using your account details.
If you are not receiving your SMS code, please check that your mobile phone is switched on, that your SMS inbox is not full and that you have reception. Check with your mobile provider if there's an issue with your mobile phone. Please call Bankwest Contact Centre on 1300 440 749 to complete your transaction.
If you've headed overseas with your mobile phone and have global roaming enabled, then you can still receive SMS codes. If you have left your mobile phone back in Oz then you will need to call us if you're prompted for an SMS code to complete your transaction.
Don't forget, you will only be prompted to enter an SMS code for certain transactions and may not be prompted for an SMS code at all.
TIP: If you know who you need to pay in advance, schedule all your payments in BOB, before you depart.
Don’t worry it happens to the best of us. There’s a couple of different ways we can help get you logging back on to BOB in no time.
Reset your Secure Code without having to call us
If you’re registered for SMS code you can quickly reset your secure code online. You’ll find the link to the forgotten secure code tool on the online banking login page.
Simply follow the on screen prompts and have the following things ready:
What do I do if I’m not registered for SMS code?
We’re always here to help. Please call us on 1300 440 749 and we’ll issue a temporary secure code over the phone. When you next log on to BOB, you’ll be prompted to change your secure code straight away.
A strong secure code should be at least 9 characters and include a mix of letters (upper and lower case), numbers and special characters. Try not to include any details about yourself that can be easily guessed by somebody else, like your date of birth or phone number.
© 2013 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved.To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.
As you make your way around our site, you'll see that our personal banking products include home loans, credit cards, personal loans, savings accounts, term deposits, everyday accounts, insurance and online banking. In business finance, we can help you with business loans, rural finance and options for your agribusiness needs. And don’t forget our business credit cards, business savings accounts, and business accounts.
