confirming your identity online

Save yourself a trip to a local store or Australia Post

We can now verify your identity when you apply for an account online using at least two forms of the following identification.

Australian driver’s licence

You will need to provide all of the information below:

  • state of issue
  • licence number
  • expiry date
 

Medicare

You will need to provide all of the information below:

  • Medicare number (10 digit number on top of your card)
  • individual card reference number (this is the 1 digit number to the left of your name)
  • name as appears on card
  • card colour
  • card's valid date
 

passports - all countries

Passport records are available for all countries. Passports expired more than two years ago cannot be used.

You will need to provide some/all of the information below:

  • country of issue
  • passport number
  • expiry date
  • place of birth as stated on your passport
  • country of birth
  • family name at birth (Australian passports only)
  • family name at citizenship (if using an Australian passport, but born overseas)
 

Australian Birth Certificate

There are some exceptions to available Australian Birth Certificate records. Your birth must be registered on or after the following years:

  • WA (1959)
  • ACT (1930)
  • NSW (records available for all years)
  • NT (records available for all years)
  • QLD (1974)
  • SA (1944)
  • TAS (1970)
  • VIC (1929)

You will need to provide some/all of the information below:

  • state of registration
  • date of registration
  • registration number
  • certificate number (ACT, NT & SA only)
  • date of print (ACT, NT & SA only)
 

how can we help?

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