Merchant reporting

Merchant Banking Online Business Banking help

Download your merchant fee statements

Bankwest merchants can download their credit and debit fee statements showing the fees charged for provision of merchant facilities.

Statements are available across merchant ID(s) and terminal ID(s).

Exporting your merchant data

Bankwest merchants can search and export their settlement details and raw transaction data from point-of-sale / EFTPOS terminals.

Data can be filtered and exported based on date, merchant ID(s) and terminal ID(s).

Please note merchant data is not available for eCommerce merchants where all transactions are conducted online.

Merchant support

Merchant services support
Commonwealth Bank Help
Desk General transaction enquiries and technical help
Free call: 1800 230 177

Available 24 hours a day, 7 days a week
Commonwealth Bank Authorisations
For manual transaction authorisations
Debit card authorisations
Free call: 1800 813 700

Credit card authorisations
13 26 36

Available 24 hours a day, 7 days a week
 
Commonwealth Merchant Stationery Ordering EFTPOS stationery
XPOS Help desk
For existing XPOS services, technical
support and faults
Free call: 1300 553 772

Available 24 hours a day, 7 days a week
 

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