Toll free. 8am - 8pm local time, 7 days a week
Telephone Typewriter (TTY) service users can be connected to any of our telephone numbers by contacting 133 677 and asking for Bankwest on 13 17 18. 8.00am - 5.00pm AWST Mon to Fri, except WA & national public holidays.
There's nothing quite as rewarding as receiving a compliment. In fact, when a customer compliments one of our team members, it helps us recognise that employee.
So please, if you've experienced outstanding service, let us know. That individual will then be recognised through a special scheme which rewards outstanding service to our customers.
To submit your commendations for any positive experience you've had with Bankwest please complete our online feedback form.
To send us an enquiry about a product or for general feedback, please click the link below.
Sometimes we don't always get things right. If you have a problem you can:
If your problem cannot be resolved straight away, we will:
If we can not resolve your complaint or you are not satisfied with the resolution offered we'll refer your complaint to our dedicated Customer Relations team.
In the unlikely event that we cannot resolve your complaint, you can seek assistance from the Financial Ombudsman Service (FOS) - a free independent dispute resolution service.
Please note that before the Financial Ombudsman can investigate your complaint, they do require you to have first provided us the opportunity to address the complaint.
Financial Ombudsman Service
GPO Box 3
Melbourne Victoria 3001
Telephone: 1300 78 08 08
Facsimile: (03) 9613 6399
^Calls made overseas from land lines or mobile phones will be subject to standard international call rates applicable to the country from which the call originated.