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There's nothing quite as rewarding as receiving a compliment. In fact, when a customer compliments one of our team members, it helps us recognise that employee.
So please, if you've experienced outstanding service, let us know. That individual will then be recognised through a special scheme which rewards outstanding service to our customers.
To submit your commendations for any positive experience you've had with Bankwest please complete our online feedback form.
To send us an enquiry about a product or for general feedback, please click the link below.
Sometimes we don't always get things right. If you have a problem you can:
If your problem cannot be resolved straight away, we will:
If we can not resolve your complaint or you are not satisfied with the resolution offered we'll refer your complaint to our dedicated Customer Relations team.
In the unlikely event that we cannot resolve your complaint, you can seek assistance from the Financial Ombudsman Service (FOS) - a free independent dispute resolution service.
Please note that before the Financial Ombudsman can investigate your complaint, they do require you to have first provided us the opportunity to address the complaint.
Financial Ombudsman Service
GPO Box 3
Melbourne Victoria 3001
Telephone: 1300 78 08 08
Facsimile: (03) 9613 6399
Email: info@fos.org.au
Web: www.fos.org.au
^Calls made overseas from land lines or mobile phones will be subject to standard international call rates applicable to the country from which the call originated.
© 2013 Copyright Bankwest, a division of Commonwealth Bank of Australia (Bankwest) ABN 48 123 123 124 AFSL / Australian credit licence 234945. All rights reserved.To use this Website, you are required to read the Financial Services Guide (which you agree to be provided by accessing the link). Bankwest is a division of Commonwealth Bank of Australia, which is the product issuer unless otherwise stated. Rates stated are subject to change without notice. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s). For lending products, lending criteria and fees and charges apply. Terms and conditions apply and are available on request.
As you make your way around our site, you'll see that our personal banking products include home loans, credit cards, personal loans, savings accounts, term deposits, everyday accounts, insurance and online banking. In business finance, we can help you with business loans, rural finance and options for your agribusiness needs. And don’t forget our business credit cards, business savings accounts, and business accounts.
