Bankwest is a division of the Commonwealth Bank of Australia (CBA) which has subsidiaries (the Group) that provide banking, finance, insurance, funds management, financial planning and advice, superannuation, stockbroking and other services. The Group includes Bankwest, CBA, CommSec, CommInsure, Commonwealth Financial Planning, Financial Wisdom, Count Financial and Colonial First State businesses.
For more information about the Group, including a complete list of Group members, see the CBA’s latest Annual Report, available at www.commbank.com.au/shareholders .
We understand your privacy is important to you, and we value your trust. That’s why we protect your information and aim to be clear about what we do with it.
This Policy explains how we handle your personal information. It also includes:
During your relationship with us, we may tell you more about how we handle your information. For example, when you complete an application or claims form, or receive terms and conditions or a Product Disclosure Statement. You should always read these documents carefully.
We collect personal information about you when you use our products or services, or when you deal with us in some way. This includes collecting information when you:
The information we collect from you may include:
We collect information about you from others, such as:
For example, if you apply for credit, we may ask a credit reporting body for your credit report. If you apply for life or income protection insurance, we may you or your doctor for your medical information. We may also collect information about you that is publicly available (for example, in public registers or on social media) or provided by businesses we deal with.
The Privacy Act protects your sensitive information – such as information about your religion, ethnicity, health or biometrics (for example, your fingerprints). If we need this type of information, we will ask for your permission – except where otherwise allowed by law.
We collect, use and exchange your information so that we can:
We may also collect, use and exchange your information in other ways where permitted by law.
From time to time, we may also use your information to tell you about products or services we think you might be interested in. To do this, we may contact you by:
If you don’t want to receive direct marketing messages or want to change your contact preferences, please call 13 17 19.
We’re always working to improve our products and services and give you the best customer experience.
New technologies let Group members combine information we have about you and our other customers, for example transaction information, with data from other sources, such as third party websites or the Australian Bureau of Statistics. Our Group members analyse this data to learn more about you and other customers, and how to improve our products and services.
The Group members use this combined data to help other businesses better understand their customers. When we do, we don’t pass on any personal information about you.
Bankwest customers get free McAfee® Internet Security for 6 months.