Contact Us

At BankWest, we believe in listening to our customers. This is the only way to continually improve our products and services to meet your needs. We welcome your feedback. It doesn't matter whether it's a suggestion, enquiry, a complaint or a compliment - we'd like to hear from you.

Customer Help Centre
13 17 18

24 hours 7 days a week

For all your general queries and to report any problems including lost or stolen cards.

Customer Help Centre (Email)

Mon-Fri 8am-5pm (AWST)

All security concerns (ie lost stolen cards,unauthorised transactions) and cancellation of direct debits must be reported immediately to 13 17 18 (overseas Phone: +61 13 17 18 or
+61 8 9449 2840.

For any general enquiries please call
13 17 18.

Emails pertaining specifically to your BankWest account should be sent through the secure message service "Bank Mail" which is located under "Customer Service" on BankWest Online Banking. Alternatively you can call the Customer Help Centre on 13 17 18.

New Account Enquiries
13 17 18

Queries relating to opening or enquiring about a new account with BankWest are to be directed to 13 17 18 as per the following hours:

6am to 8pm (AWST) Weekdays
8am to 4pm (AWST) Saturdays
8am to 4pm (AWST) Sundays
6am to 6pm (AWST) WA Public Holidays
Not Open - National Public Holidays

Complaints and Compliments
1800 650 111

If you'd like to escalate a complaint or pay a compliment, we'd like to hear from you.

International Callers

Dial the international access code then:

Phone: +61 131718** or
Phone: +61 8 9449 2840**
Facsimile: +61 8 9449 2570**

Services

Phone Banking	Call	Register
24 hours 7 days a week	13 17 18	13 17 18

Departments

Department	Phone	Facsimile	Email
BankWest Sydney Office PO Box N122 Grosvenor Place NSW 1220	Main Switchboard (02) 8299 8000
Business Banking For Business Banking Enquiries 8:30am to 6:00pm weekdays in your state	1800 449 419		Email your query
Procurement Perth Head Office	Level 20, BankWest Tower 108 St Georges Terrace Perth, Western Australia 6000 GPO Box E237 Perth, Western Australia 6001		More Information
Rural & Regional Business For new lending enquiries	West Coast 1 800 199 535 East Coast 1 800 228 808	(08) 9420 5199	Email your query

** Calls made from overseas will be subject to standard international call rates applicable to the country from which the call originated.

To use this Website, you are required to read the Financial Services Guide which you agree to be provided by accessing the link. These products are issued by BankWest unless otherwise stated. Any advice given does not take into account your objectives, financial situation or needs so please consider whether it is appropriate for you. For deposit and payment products, please ensure you read and consider the Product Disclosure Statement (which you agree to be provided through this link) before making any decision about the product(s).

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