How do I get in touch with the Business Online Support Team?
What are the deadlines ('Cut-Off Times') for same-day payment processing?
What is the difference between a Master User, Administrator User and an Employee User?
How do I change my Daily Payment Limit?
Why can't I transfer funds to my credit card accounts at other banks?
How do I change the name of my accounts to something more appropriate to my business?
How do I add or delete a Master User?
How do I add / delete an Account to / from Online Business Banking?
Why does Online Business Banking time-out after 15 minutes of inactivity?
How far in advance can I schedule a payment for processing?
How can I keep a trace record of a transaction made?
How do I use my accounting software package to import/upload payments?
Can I make Future-dated and Recurring Payments using Online Business Banking?
What do I need to know about controlling user access?
What kind of browser do I need to use Online Business Banking?
Where can I find step-by-step instructions for how to use Online Business Banking?
How can I become a BPAY® Biller and establish Bulk Data File reporting?
How do I export Bulk Data Files?
How do I get in touch with the Business Online Support Team?
If you need any help, don't hesitate to call the Team on 1800 997 035. They're available from Mon-Fri 6.00am to 6.00pm (WST).
It's an important security device used by Master Users to logon to Online Business Banking and to authorise payments. The Security Token generates a random code (a 6 digit number) every 60 seconds and is used along with your 4 digit PIN to logon and authorise payments (this is known as your 'Secure Code'). |  |
What are the deadlines ('Cut-Off Times') for same-day payment processing?
In order for your Instruction or Payment to be made on the same Business Day as you action them, you need to bear in mind the following Cut-Off Times for their approval:
| OBB Payment Type | Description | Cut-Off Time |
|---|---|---|
| Internal Transfers | Internal Transfer payment to another BankWest Account. | 8.00pm (WST) |
| Pay AnyBody | Pay AnyBody payment to an account held at another Australian Financial Institution. | 3.00pm (WST) |
| Pay AnyBody payment to another BankWest account. | 8.00pm (WST) | |
| Payroll | Payroll payment to an account held at another Australian Financial Institution. | 3.00pm (WST) |
| Pay AnyBody payment to another BankWest account. | 8.00pm (WST) | |
| Direct Debits | Direct Debit instructions from an account held at another Australian Financial Institution. | 3.00pm (WST) |
| Direct Debit instructions from another BankWest account. | 4.30pm (WST) | |
| BPAY | BPAY payment to a Biller. | 4.00pm (WST) |
What is the difference between a Master User, Administrator User and an Employee User?
Online Business Banking enables you to choose which Users can access your accounts and the level of access they can have. For example, you may want to give limited access to a bookkeeper, accountant or finance clerk.
- A "Master User" means a person who is authorised by the Account Holder as a signatory of a Nominated Account, and is authorised to create and authorise Payments and Direct Debits, and create Administrator Users and Employee Users.
- An "Administrator User" means a person who is authorised by a Master User to have a limited level of access to Online Business Banking and its various functions. A Master User can delegate all or any part of the Master User's authority, apart from the authority to authorise Payments or Direct Debits.
- An "Employee User" means a person who is authorised by a Master User or an Administrator User to have a limited level of access to Online Business Banking and its various functions.
How do I change my Daily Payment Limit?
Complete our Application/Amendment Form. You can either type your details directly into the form online or print it and complete it by hand.
Sign and mail the form to your Business Manager or our Business Online Support Team at PO Box 8093, Perth Stirling Street, Western Australia 6849.
Why can't I transfer funds to my credit card accounts at other banks?
At the moment, direct payments to credit cards issued to you by other banks can't be made via Online Business Banking because of the different ways that banks format their credit card Account Numbers.
One way round this challenge is by using BPAY - it's worth checking whether your other credit cards can accept BPAY payments.
How do I change the name of my accounts to something more appropriate to my business?
Go into the Account Nicknames menu item in Online Business Banking. From there you can change the names of the accounts that appear within Online Business Banking, to whatever you want.
How do I add or delete a Master User?
Complete our Application/Amendment Form. You can either type your details directly into the form online or print it and complete it by hand.
Sign and mail the form to your Business Manager or our Business Online Support Team at PO Box 8093, Perth Stirling Street, Western Australia 6849.
How do I add / delete an Account to / from Online Business Banking?
Complete our Application/Amendment Form. You can either type your details directly into the form online or print it and complete it by hand.
Sign and mail the form to your Business Manager or our Business Online Support Team at PO Box 8093, Perth Stirling Street, Western Australia 6849.
Why does Online Business Banking time-out after15 minutes of inactivity?
This is a safety measure to make sure no-one can access your account details without authority, if you happen to step away from your computer while you're logged on.
The 15 minute timeout is fixed and can't be changed.
How far in advance can I schedule a payment for processing?
Up to 5 years ahead if you wish - you can also copy payments to save time if you need to make similar payments regularly. If you need it, there's also the facility to view all the BankWest payments you've made within the last 90 days.
How can I keep a trace record of a transaction made?
A receipt number is provided for all your processed Online Business Banking transactions. It includes information about who created and approved the transactions. This can be printed for your records if required.
How do I use my accounting software package to import/upload payments?
Files in the industry standard .ABA format can be created in your account software package (such as MYOB, Quicken) and imported or 'Uploaded' into Online Business Banking. File Uploads can be used for a variety of payment types including: Pay AnyBody; Payroll and Direct Debits (subject to approval).
More information about File Uploads (with "screenshots" included) is available by clicking the following link to the
OBB User Guide .
We've also developed an online 'How Do I?' Demo of this feature using Online Business Banking.
Can I make Future-dated and Recurring Payments using Online Business Banking?
You can use Online Business Banking to create both future-dated and recurring payments. You can create a payment to occur on a business day for up to 5 years in the future.
You can also select a payment to recur on a daily, weekly, fortnightly, monthly, quarterly, half-yearly or yearly basis - either until a specific date or for a specific number of times ( in addition to the initial payment).
We've also developed an online 'How Do I?' Demo of this feature using Online Business Banking.
What do I need to know about controlling User access?
You can assign Privileges to Users for each group of accounts, and use them to control individual User access (for example, you may want to give limited access to a bookkeeper, accountant or finance clerk.)
Activity and audit trails are also available for any transactions created within Online Business Banking to provide you with complete peace of mind.
Multiple User access allows your designated User to use the system simultaneously, without interruption.
What kind of browser do I need to use Online Business Banking?
We test Online Business Banking for compatibility with various combinations of operating systems and browsers however, we only provide support for customers using Windows 2000, XP and Vista with Internet Explorer 6 or 7.
Customers using other compatible operating systems and/or browser combinations (including Apple Macintosh) can use Online Business Banking but support is not available.
The following tables show which operating systems and browsers enable Online Business Banking to be used to what we consider to be acceptable standards:
| Operating System | Internet Explorer 6+ | Netscape 9+ | Opera 9+ | Firefox 2+ |
| Windows 2000/XP/Vista | Y | * | * | * |
 | ||||
| Operating System | Safari 2+ | Opera 9+ | Firefox 2+ |
| Mac OS X | * | * | * |
| |||
| |
| Y | The operating system and browser combination is compatible for Online Business Banking and support is available. |
| N | The operating system and browser combination should not be used for Online Business Banking. |
| * | The operating system and browser combination is compatible for Online Business Banking but support is not available. |
| |
Where can I find step-by-step instructions for how to use Online Business Banking?
Once you have logged on to OBB simply click the 'Help' button in the top right-hand corner of your screen to open OBB Online Help.
You can also view similar content ( with "screenshots" included ) if you are not an existing OBB customer, by clicking the following link to the OBB User Guide.
To help you get started, we've also developed a series of online 'How Do I?' Demos to show you how easy it is to use Online Business Banking.
Bulk Data Files provide specialised transactional reporting for BPAY Billers via Online Business Banking.
How can I become a BPAY Biller and establish Bulk Data File reporting?
To establish yourself as a BPAY Biller please visit the BPAY Biller page on our website www.bankwest.com.au/Business/Services/BPAY/index.aspx or contact the BankWest Customer Help Centre on 13 17 18.
Bulk Data File reporting via Online Business Banking will be offered as part of the setup process.
If you are already a BPAY Biller and wish to add Bulk Data File reporting please visit the web page above and send us an email enquiry form to request Bulk Data File reporting.
How do I export Bulk Data Files?
Once you have established Bulk Data File reporting, select the Bulk Data Files Menu item in Online Business Banking. From there, you can select the Bulk Data File report you wish to export.
