For all your general queries and to report any problems including lost or stolen cards.
Core Business Hours: 8am - 8pm (local time) 7 days.
Outside core business hours, the following essential services are available:
- Phone Banking & Online Banking Assistance.
- Reporting Lost/Stolen Cards.
- Emergency Assistance for Customers Overseas.
Customers who are Deaf, Hearing or Speech Impaired:
Customers who are deaf or have a hearing or speech impairment can call through the National Relay Service:
Telephone Typewriter (TTY) service users can be connected to any of our telephone numbers by contacting 133 677 and asking for (08) 9449 2515.
Monday to Friday
8.00am - 5.00pm AWST
Not Open - WA Public Holidays & National Public Holidays
Contact Centre (Email)
Mon-Fri 8am-5pm (AWST)
All security concerns (ie lost stolen cards, unauthorised transactions) and cancellation of direct debits must be reported immediately to 13 17 18
(** Overseas Phone: +61 13 17 18 or
+61 8 9449 2840).
For any general enquiries please call
13 17 18 between 8am - 8pm (local time).
Emails pertaining specifically to your Bankwest account should be sent through the secure message service "Bank Mail" which is located under "Customer Service" on Bankwest Online Banking. Alternatively you can call the Contact Centre on 13 17 18 between 8am - 8pm (local time).
